Terms & Conditions

1. Who we are

REC10X is a service of Carter James BV, registered in the Netherlands under Chamber of Commerce (KvK) number 42016587, with its registered office at Rietbaan 2, 2908 LP Capelle aan den IJssel, the Netherlands. You can reach us at info@rec10x.com.

In these terms, "we", "us" and "REC10X" mean Carter James BV. "You" means the person or organisation buying or using the training.

2. When these terms apply

These terms apply to every offer we make, every agreement between you and us, and to all use of the REC10X website and training. By placing an order or creating an account, you accept these terms.

If you are a business, we expressly reject the applicability of any of your own general terms and conditions.

Some clauses apply only to consumers (people acting outside a trade or profession). Where that is the case, it is stated.

3. The training

REC10X is an online training consisting of pre-recorded video and written material, available on demand. You get access to the material as it exists at the moment of purchase.

We may improve, update, or reorganise the material over time. We may also remove parts of it if that is necessary - for example if content becomes outdated or if a third party requires it.

The training is provided for informational and educational purposes. We do not guarantee any particular result, outcome, or commercial success from following it.

4. Prices and payment

All prices are stated on the website. Prices for consumers are inclusive of VAT; prices for businesses are exclusive of VAT unless stated otherwise.

Payment is handled by Stripe. The agreement is concluded once your payment has been confirmed and we have sent you a confirmation by email.

Obvious errors and typos in prices do not bind us.

5. Access

You get access to the training immediately after your payment is confirmed, through the account you create on our website.

Access is lifetime. Your account is for you alone. You may not share your login details, and you may not give anyone else access to the material.

If we have good reason to believe login details are being shared, we may suspend or close the account without a refund.

6. Subscriptions

Where you take a subscription:

• The subscription runs for the period stated at checkout and renews automatically for the same period unless you cancel.
• You can cancel at any time from your account, or by emailing info@rec10x.com. Cancellation takes effect at the end of the current paid period; we do not refund the remaining part of a period already paid.
• If you are a consumer and your subscription has run for a year or longer, you may cancel at any time with one month's notice, in line with Dutch law.
• We may change the subscription price. We will tell you at least one month in advance, and you may cancel before the change takes effect.

7. Right of withdrawal - consumers

If you are a consumer, you normally have 14 days to withdraw from a distance purchase without giving a reason.

Because REC10X gives you immediate access to digital content, you are asked at checkout to expressly agree that we begin delivery immediately and to acknowledge that you thereby lose your right of withdrawal. If you tick that box, your right of withdrawal ends the moment access is granted and the purchase is final.

8. Refunds

Purchases are final and we do not give refunds once access to the training has been granted. This does not affect your statutory rights if the training is defective or not as described.

9. Your account and acceptable use

You are responsible for keeping your login details secret and for everything that happens under your account. Tell us straight away at info@rec10x.com if you think someone else has access.

You may not:

• share, resell, sublicense, or publish the training material;
• download, record, or copy the material other than for your own personal study;
• use the material to build or deliver a competing training;
• use automated tools to scrape or bulk-download the material;
• use REC10X for anything unlawful.

If you breach this section we may suspend or close your account without a refund, and recover any damage we suffer.

10. Intellectual property

All content in REC10X - videos, text, slides, templates, exercises, the name and the logo - belongs to Carter James BV or its licensors. Nothing in these terms transfers any intellectual property to you.

On purchase you receive a limited, personal, non-exclusive, non-transferable right to use the material for your own learning, for the duration of your access.

11. Availability

We do our best to keep the training available and working, but we do not guarantee uninterrupted availability. The platform may be temporarily unavailable for maintenance, updates, or reasons outside our control, including failures at our hosting and platform providers.

12. Liability

Nothing in these terms limits our liability for intentional misconduct or gross negligence, for death or personal injury, or any liability that cannot be limited under Dutch law. Your statutory rights as a consumer are not affected.

Beyond that, our total liability is limited to the amount you paid for the training in the 12 months before the event giving rise to the claim.

We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, or missed opportunities, or for any decisions you take on the basis of the training.

13. Complaints

If something is wrong, email info@rec10x.com with a clear description. We will confirm receipt within 5 working days and aim to respond substantively within 14 days. If we need longer, we will tell you.

Consumers in the EU can also use the European Commission's online dispute resolution platform.

14. Privacy

We process personal data in line with our Privacy Statement, available on our website.

15. Changes to these terms

We may change these terms. The current version is always on our website. For existing subscriptions, we will notify you of material changes at least one month before they take effect, and you may cancel if you do not accept them.

16. Governing law and disputes

Dutch law applies. Disputes go to the competent court in Rotterdam, the Netherlands. If you are a consumer, you keep the right to bring a case before the court designated by law, and the mandatory consumer protection of your country of residence continues to apply.

If any provision of these terms is invalid, the rest stays in force and the invalid provision is replaced by one that comes as close as possible to its intent.